Customer Service Representative - Full-Time Opportunity in Yogyakarta

Join a dynamic team at Pengiklan Anonim and become the face of exceptional customer service in Yogyakarta! We are seeking a dedicated and enthusiastic Customer Service Representative to deliver outstanding support to our valued clients. This is a full-time opportunity to grow your career in a supportive and innovative environment.

As our Customer Service Representative, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. You will handle inquiries, complaints, and feedback, working closely with our sales and support teams to resolve issues promptly. This role is perfect for someone who thrives in a customer-centric environment and wants to make a tangible impact on our clients' experience.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries via phone, email, and chat effectively and efficiently.
• Handle customer complaints and feedback, working to resolve issues to the customer's satisfaction.
• Assist in the onboarding process for new clients, ensuring they have a smooth and positive experience.
• Maintain accurate and up-to-date records of customer interactions and service requests.
• Collaborate with the sales and support teams to ensure consistent and high-quality customer service.
• Provide training and support to new team members as needed.
• Monitor and report on customer service metrics to identify areas for improvement.
• Stay informed about industry trends and best practices to enhance customer service strategies.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and complaints with professionalism and efficiency.
• Excellent written and verbal communication skills in Indonesian.
• Strong organizational skills with the ability to manage multiple tasks and prioritize workload.
• Familiarity with CRM software such as Salesforce or HubSpot is a plus.
• Ability to work well in a team and collaborate effectively with colleagues.
• Customer-centric mindset with a passion for delivering exceptional service.
• Bachelor's degree in Business Administration, Communication, or a related field is preferred.

🛠️ Keahlian

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